[cups.general] Down / Busy / Unreachable

[Brad C]

Hi guys,

One of my clients have got quite a strange problem

They running SUSE Linux Enterprise Server 10 (i586)

The problem is that two of their printers seem to randomly stop working.

If they reboot the PC that the printer is connected to, the printer does 
not start working again once the PC comes back up, even if they leave 
the PC on, after a few days without any reboots the printer suddenly 
stops working, and nothing seems to work to get it back online again.

The only thing that gets it working again, is to re-install the Windows 
components on the PC that the printer is shared on, once done, then the 
printer starts working again.

They have tried using another printer(same make/model) they have tried 
connecting the printer to another PC and sharing it again, but none of 
these have made any difference.

They have roughly 30 printers in total and it's only two printers that 
seem to have this problem.

When I look at the printer through the CUPS interface, I see the following.

  GCPA07                   Local Raw Printer
   Description: ROWENA
   Location: CPT
   Printer State: stopped, accepting jobs.
   "Network host '10.2.3.100' is busy, down, or unreachable; will retry 
in 30 seconds..."
   Device URI: lpd://10.2.3.100/GCPA07

I can ping this IP address and connect to the PC using smbclient, so 
it's definitely not unreachable.

If anyone has an idea please let me know, as I'm really baffled.

Thanks.

Neil

-- 

Brad C
CCNA
Technical Support
DCDATA
Tel: + 27 33 3446100
Support: 0860-1-LINUX
Fax: 0866878971
http://www.dcdata.co.za
support at dcdata.co.za
[Open Ideas, Open Possibilities - Open Source]
 


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