Large cups systems?

[Seth Galitzer]

Kurt Pfeifle wrote:
> Seth Galitzer wrote:
> 
>>> 7 print jobs from last night are too little data to base final conclu-
>>> sions on.
>> Agreed, but I've only had one any more errors today, other than than the
>> ones I've generated by reprinting the "bad" jobs.  That job I'm still
>> analyzing, but it's a 40MB (wow) pdf file. 
> 
> How many pages? Embedded pictures with high resolutions?

For these jobs, files are ranging anywhere from 3 to 20 pages.  One of
them used a Japanese font.  The one that I was able to print later in
the day from the original document was an excerpt from a journal, mostly
text with a few simple B&W figures.  I haven't examined the others yet.
 I'll post an update here in a bit.

> 
> What happens if you use Acrobat to "Save As..." under a different name?
> Does it then shrink considerably in size?
> 
>> Knowing the user who
>> generated it, they're printing from a Mac OSX client.  The header on the
>> spool file does not indicate the application it was printed from.  I've
>> restarted the job so I can tail the error_log, and it still hasn't died
>> yet.  Here's the output from ps aux:
>>
>> lp       26063  0.2  0.0   3204  1180 ?        S    16:59   0:00
>> n232-hp4600 2282 userfoo smbprn.00000234 grn.pdf 1
>> job-uuid=urn:uuid:2add51a9-f8b6-3aba-42c9-33cfbdc3a12b
>> /var/spool/cups/d02282-001
> 
> A job title starting with "smbprn.000" is an indication for the job
> having arrived via Samba, not Mac OS X. Mac OS X would talk CUPS-to-
> CUPS and IPP, no?
> 

In our case, setting up the printer via samba on Mac clients seems to
work the best.  It's the easiest for the user to do, anyway.  Otherwise,
they have to do a bit of manual setup on the local (to their machine)
cups server.  And if it takes more than two steps, it's too much for
them to deal with.

[snip]

>> The options there look pretty much like others I've been seeing.  I'll
>> do a concrete comparison later.  grepping for "argv[5]" has only been
>> returning results like
>> "job-uuid=urn:uuid:2add51a9-f8b6-3aba-42c9-33cfbdc3a12b"
> 
> OK, this means CUPS doesn't see any specific job options. The job-uuid
> is a recent addition to CUPS; the universally uniq job ID is automatically
> tagged to the job by CUPS to be able to track jobs that touch different
> CUPS servers (where traditionally the job-id is a simple counter, that can
> easily lead to same job-ids for neighbouring CUPS servers [or clients with
> their own spooler process] where jobs are in fact different ones).
> 
> This makes re-producing your problem a bit easier, because you do not need
> to take them into account.

Reproducing problems easily is good.

> 
> The only other variant may be the specific settings in the Acrobat print
> dialog your users may have used.
> 
I'll keep playing with this, see if I can find anything out there.

Thanks again.
Seth