Problem restarting jobs since upgrade from 1.1.20 to 1.3.11

AEM TI Sup aemtisup at mea.ca
Tue Sep 1 12:25:46 PDT 2009


Users used to be able to restart jobs through the web interface in version 1.1.20 but after upgrading to version 1.3.11, we get a pop-up asking for a username and password (after an annoying warning message from IE because the certificate does not match the URL but that a different problem...).  The user enters his credentials but the pop-up keeps coming back, the job is not restarted and I have this message in the error_log file:

E [01/Sep/2009:15:14:25 -0400] cupsdAuthorize: pam_authenticate() returned 9 (Authentication service cannot retrieve authentication info.)!
I [01/Sep/2009:15:14:25 -0400] Started "/usr/lib/cups/cgi-bin/jobs.cgi" (pid=9472)
E [01/Sep/2009:15:14:25 -0400] Restart-Job: Unauthorized

If I enter root credentials, the job prints...  The only thing I changed on the server is the Cups version...

I've been working on this for 2 days now and making no headway so any help would be appreciated...

Thanks!




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