Custom page size problem -> always printing to A4

[Helge Blischke]

Dominic Hanlan wrote:

> I have an installation of CUPS(1.3.9) on a linux Ubuntu server. I have set
> up a printer, a Xerox and it is working well.
> 
> The problem I have is that my application, OpenOffice is printing a custom
> paper size 210mm x 198mm. When I print directly to the printer the paper
> is treated as a custom size and has to be hand loaded to tray number 2.
> Excellent. But when I print via the cups system to the same printer it
> prints immediately to A4.
> 
> This is a real show stopper, as I need to have a centralised print server,
> for which cups is perfect.
> 
> I access cups via the web interface and see you can select paper sizes,
> can you add custom sizes which would be selected when printing that size?
> 
> Regards
> 
> /Dominic

Please tell in detail what printer you are using and post
(an URL to) the printer's PPD (the one found under 
/etc/cups/ppd, which reflects the defaults for the printer),
and let us know how the printer is configured in CUPS
(what backend etc.).

Helge