[cups.general] Jobs going to Stopped - Cups Restart the Only Resort

[Anurag Chourasia]

Hi Mike,

Both the printer and the machines have the same subnet mask i.e.
255.255.255.0

Please note that both the working and non-working machine are on same
network.

However, I have seen this problem with two physical printers now. Printer
model is Zebra ZM400 and both are using D-Link Network Server.

Is there anything else I could try to get to the bottom of this issue?

Regards,
Anurag


On Fri, Nov 5, 2010 at 1:55 AM, Michael Sweet <msweet at apple.com> wrote:

> On Nov 4, 2010, at 11:34 AM, Anurag Chourasia wrote:
>
> HI Mike,
>
> We have tried using Socket Protocol again for printing but the problem
> persists. Out of 100 Label print requests, only a few actually come out of
> the printer while the others are shown as completed successfully but nothing
> comes out of the printer.
>
> I have also captured the logs using tcpdump for this scenario.
>
> The log in http://paste.org/pastebin/view/22779 is when the print command
> was sent to the printer but nothing came out of the printer (Even though the
> JOB Was set to successful Status).
>
> The log in http://paste.org/pastebin/view/22780 is when the print command
> was sent to the printer and a label came out of the printer well printed.
>
> The IP of the printer is 10.15.98.14
>
> The IP of the machine from where the command was sent is 10.0.157.86
>
>
> Do the printer and machine have the same netmask defined?
>
> How about the default router?
>
> ...
>
> I am not sure how to interpret this. From another Linux machine in the
> network, I am able to print successfully to this same physical printer using
> socket protocol.
>
>
> Is the other machine on the same network segment as the non-working one?
>
> My suspicion is that you either have a configuration problem or have a bad
> network card, port, or cable causing the one machine not to work with this
> printer.
>
>  ________________________________________________________________________
> Michael Sweet, Senior Printing System Engineer, PWG Chair
>
>
>
>
>
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>
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