Dear CUPS Support
I migrated 2 PCs to Ubuntu 10.10 but unfortunately I cannot print on either one. The message 'Print Error. There was a problem processing document.' comes up in all cases. I tried printing to my HP Deskjet 840C from OpenOffice, Document Viewer and Gimp. I went through the Printing Troubleshooter wizard but at the end it says: 'Sorry! There is no obvious solution to this problem ... If you want to report a bug, you may want to include the troubleshoot output ...' This what I pasted below. The only page I can print is the test page. Thanks for looking into this issue.
Regards
Jan
TROUBLESHOOT OUTPUT:
Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest DESKJET-840C (default)>,
'cups_instance': None,
'cups_queue': 'DESKJET-840C',
'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'hp',
'cups_printer_dict': {'device-uri': u'hp:/usb/DeskJet_840C?serial=CN0B71C1BWKV',
'printer-info': u'HEWLETT-PACKARD DESKJET 840C',
'printer-is-shared': True,
'printer-location': u'latitude',
'printer-make-and-model': u'HP Deskjet 840c, hpcups 3.10.6',
'printer-state': 3,
'printer-state-message': u'ready to print',
'printer-state-reasons': [u'none'],
'printer-type': 167948,
'printer-uri-supported': u'ipp://localhost:631/printers/DESKJET-840C'},
'cups_printer_remote': False,
'hplip_output': (['',
'\x1b[01mHP Linux Imaging and Printing System (ver. 3.10.6)\x1b[0m',
'\x1b[01mSystem Tray Status Service ver. 2.0\x1b[0m',
'',
'Copyright (c) 2001-9 Hewlett-Packard Development Company, LP',
'This software comes with ABSOLUTELY NO WARRANTY.',
'This is free software, and you are welcome to distribute it',
'under certain conditions. See COPYING file for more details.',
'',
'',
'\x1b[01mHP Linux Imaging and Printing System (ver. 3.10.6)\x1b[0m',
'\x1b[01mDevice Information Utility ver. 5.2\x1b[0m',
'',
'Copyright (c) 2001-9 Hewlett-Packard Development Company, LP',
'This software comes with ABSOLUTELY NO WARRANTY.',
'This is free software, and you are welcome to distribute it',
'under certain conditions. See COPYING file for more details.',
'',
'',
'\x1b[01mhp:/usb/DeskJet_840C?serial=CN0B71C1BWKV\x1b[0m',
'',
'\x1b[01mDevice Parameters (dynamic data):\x1b[0m',
'\x1b[01m Parameter Value(s) \x1b[0m',
' ---------------------------- ----------------------------------------------------------',
' agent1-ack False ',
' agent1-desc Black cartridge ',
' agent1-dvc 0 ',
' agent1-health 0 ',
' agent1-health-desc Good/OK ',
' agent1-hp-ink False ',
' agent1-id 0 ',
' agent1-kind 3 ',
' agent1-known False ',
' agent1-level 0 ',
' agent1-level-trigger 0 ',
' agent1-sku 15 (C6615DN) ',
' agent1-type 1 ',
' agent1-virgin False ',
' agent2-ack False ',
' agent2-desc Tri-color cartridge ',
' agent2-dvc 0 ',
' agent2-health 0 ',
' agent2-health-desc Good/OK ',
' agent2-hp-ink False ',
' agent2-id 0 ',
' agent2-kind 3 ',
' agent2-known False ',
' agent2-level 0 ',
' agent2-level-trigger 0 ',
' agent2-sku 17 (C6625AN) ',
' agent2-type 2 ',
' agent2-virgin False ',
' back-end hp ',
" cups-printers ['DESKJET-840C'] ",
' cups-uri hp:/usb/DeskJet_840C?serial=CN0B71C1BWKV ',
' dev-file ',
' device-state 1 ',
' device-uri hp:/usb/DeskJet_840C?serial=CN0B71C1BWKV ',
' deviceid MFG:HEWLETT-PACKARD;MDL:DESKJET ',
' 840C;CMD:MLC,PCL,PML;CLASS:PRINTER;DESCRIPTION:Hewlett-Pac',
' kard DeskJet ',
' 840C;SERN:CN0B71C1BWKV;VSTATUS:$HB0$FC0,ff,DN,IDLE,CUT;VP:',
' 0800,FL,B0; ',
' duplexer 0 ',
' error-state 0 ',
' host ',
' in-tray1 0 ',
' in-tray2 0 ',
' is-hp True ',
' media-path 1 ',
' panel 0 ',
' panel-line1 ',
' panel-line2 ',
' photo-tray 0 ',
' port 1 ',
' r 0 ',
' revision 255 ',
' rg 000 ',
' rr 000000 ',
' rs 000000000 ',
' serial CN0B71C1BWKV ',
' status-code 1000 ',
' status-desc Idle ',
' supply-door 0 ',
' top-door 1 ',
'\x1b[01m',
'Model Parameters (static data):\x1b[0m',
'\x1b[01m Parameter Value(s) \x1b[0m',
' ---------------------------- ----------------------------------------------------------',
' align-type 2 ',
' clean-type 1 ',
' color-cal-type 0 ',
' copy-type 0 ',
' embedded-server-type 0 ',
' fax-type 0 ',
' fw-download False ',
' icon DESKJET_840C.png ',
' io-mfp-mode 6 ',
' io-mode 1 ',
' io-support 1 ',
' job-storage 0 ',
' linefeed-cal-type 0 ',
' model DeskJet_840C ',
' model-ui HP Deskjet 840c ',
' model1 HP Deskjet 840c Printer ',
' monitor-type 0 ',
' panel-check-type 0 ',
' pcard-type 0 ',
' plugin 0 ',
' plugin-reason 0 ',
' power-settings 0 ',
' pq-diag-type 0 ',
' r-type 0 ',
' r0-agent1-kind 3 ',
' r0-agent1-sku 15 (C6615DN) ',
' r0-agent1-type 1 ',
' r0-agent2-kind 3 ',
' r0-agent2-sku 17 (C6625AN) ',
' r0-agent2-type 2 ',
' scan-style 0 ',
' scan-type 0 ',
' status-battery-check 0 ',
' status-dynamic-counters 0 ',
' status-type 1 ',
' support-released True ',
' support-subtype 2202411 ',
' support-type 2 ',
' support-ver 0.9.5 ',
" tech-class ['DJ8xx'] ",
" tech-subclass ['Normal'] ",
' tech-type 2 ',
' usb-pid 1540 ',
' usb-vid 1008 ',
' wifi-config 0 ',
'',
'Done.',
''],
['\x1b[35;01mwarning: No display found.\x1b[0m',
'\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI support. Entering interactive mode.\x1b[0m',
'\x1b[35;01mwarning: No display found.\x1b[0m',
'\x1b[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.\x1b[0m',
'\x1b[35;01mwarning: Unable to connect to dbus. Is hp-systray running?\x1b[0m',
''],
0),
'is_cups_class': False,
'local_cups_queue_attributes': {'auth-info-required': u'none',
'charset-configured': u'utf-8',
'charset-supported': [u'us-ascii', u'utf-8'],
'color-supported': True,
'compression-supported': [u'none', u'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': u'1.4.4',
'device-uri': u'hp:/usb/DeskJet_840C?serial=CN0B71C1BWKV',
'document-format-default': u'application/octet-stream',
'document-format-supported': [u'application/octet-stream',
u'application/openofficeps',
u'application/pdf',
u'application/postscript',
u'application/vnd.cups-banner',
u'application/vnd.cups-pdf',
u'application/vnd.cups-postscript',
u'application/vnd.cups-raster',
u'application/vnd.cups-raw',
u'application/vnd.hp-hpgl',
u'application/x-cshell',
u'application/x-csource',
u'application/x-perl',
u'application/x-shell',
u'image/gif',
u'image/jpeg',
u'image/png',
u'image/tiff',
u'image/x-bitmap',
u'image/x-photocd',
u'image/x-portable-anymap',
u'image/x-portable-bitmap',
u'image/x-portable-graymap',
u'image/x-portable-pixmap',
u'image/x-sgi-rgb',
u'image/x-sun-raster',
u'image/x-xbitmap',
u'image/x-xpixmap',
u'image/x-xwindowdump',
u'text/css',
u'text/html',
u'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': [u'en-us'],
'ipp-versions-supported': [u'1.0',
u'1.1',
u'2.0',
u'2.1'],
'ippget-event-life': 15,
'job-creation-attributes-supported': [u'copies',
u'finishings',
u'ipp-attribute-fidelity',
u'job-hold-until',
u'job-name',
u'job-priority',
u'job-sheets',
u'media',
u'media-col',
u'multiple-document-handling',
u'number-up',
u'output-bin',
u'orientation-requested',
u'page-ranges',
u'print-quality',
u'printer-resolution',
u'sides'],
'job-hold-until-default': u'no-hold',
'job-hold-until-supported': [u'no-hold',
u'indefinite',
u'day-time',
u'evening',
u'night',
u'second-shift',
u'third-shift',
u'weekend'],
'job-k-limit': 0,
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': [u'copies',
u'finishings',
u'job-hold-until',
u'job-name',
u'job-priority',
u'media',
u'media-col',
u'multiple-document-handling',
u'number-up',
u'output-bin',
u'orientation-requested',
u'page-ranges',
u'print-quality',
u'printer-resolution',
u'sides'],
'job-sheets-default': (u'none', u'none'),
'job-sheets-supported': [u'none',
u'classified',
u'confidential',
u'secret',
u'standard',
u'topsecret',
u'unclassified'],
'marker-change-time': 0,
'media-bottom-margin-supported': [1270],
'media-col-supported': [u'media-bottom-margin',
u'media-left-margin',
u'media-right-margin',
u'media-size',
u'media-source',
u'media-top-margin',
u'media-type'],
'media-default': u'iso_a4_210x297mm',
'media-left-margin-supported': [635,
317,
342],
'media-right-margin-supported': [635,
317,
342],
'media-source-supported': [u'auto',
u'photo-tray',
u'top',
u'bottom',
u'envelope',
u'large-capacity',
u'manual',
u'alternate'],
'media-supported': [u'oe_card3x5_3x5in',
u'om_hagaki_100.18x148.16mm',
u'oe_photo4x6_4x6in',
u'iso_a6_105x148mm',
u'oe_photo5x7_5x7in',
u'oe_card5x8_5x8in',
u'om_oufuku_200.02x148.16mm',
u'iso_a5_148x210mm',
u'jis_b5_182x257mm',
u'om_jb5_182.11x257.04mm',
u'na_executive_7.25x10.5in',
u'oe_16k_7.75x10.75in',
u'na_letter_8.5x11in',
u'iso_a4_210x297mm',
u'oe_executive-jis_8.5x13in',
u'oe_flsa_8.5x13in',
u'na_legal_8.5x14in',
u'om_env-a2_110.99x146.05mm',
u'iso_c6_114x162mm',
u'jpn_chou4_90x205mm',
u'na_monarch_3.875x7.5in',
u'iso_dl_110x220mm',
u'na_number-10_4.125x9.5in',
u'jpn_chou3_120x235mm',
u'iso_c5_162x229mm',
u'om_env-b5_176.03x250.11mm',
u'custom_min_1x4in',
u'custom_max_8.5x14in'],
'media-top-margin-supported': [317],
'media-type-supported': [u'stationery',
u'photographic-glossy'],
'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
u'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 300,
'natural-language-configured': u'en-us',
'notify-attributes-supported': [u'printer-state-change-time',
u'notify-lease-expiration-time',
u'notify-subscriber-user-name'],
'notify-events-default': [u'job-completed'],
'notify-events-supported': [u'job-completed',
u'job-config-changed',
u'job-created',
u'job-progress',
u'job-state-changed',
u'job-stopped',
u'printer-added',
u'printer-changed',
u'printer-config-changed',
u'printer-deleted',
u'printer-finishings-changed',
u'printer-media-changed',
u'printer-modified',
u'printer-restarted',
u'printer-shutdown',
u'printer-state-changed',
u'printer-stopped',
u'server-audit',
u'server-restarted',
u'server-started',
u'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': [u'ippget'],
'notify-schemes-supported': [u'dbus',
u'mailto',
u'rss'],
'number-up-default': 1,
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': u'face-down',
'output-bin-supported': [u'face-down'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pages-per-minute-color': 1,
'pdl-override-supported': [u'not-attempted'],
'port-monitor': u'none',
'port-monitor-supported': [u'none'],
'print-quality-default': 4,
'print-quality-supported': [4],
'printer-commands': u'none',
'printer-current-time': '(IPP_TAG_DATE)',
'printer-error-policy': u'retry-job',
'printer-error-policy-supported': [u'abort-job',
u'retry-current-job',
u'retry-job',
u'stop-printer'],
'printer-info': u'HEWLETT-PACKARD DESKJET 840C',
'printer-is-accepting-jobs': True,
'printer-is-shared': True,
'printer-location': u'latitude',
'printer-make-and-model': u'HP Deskjet 840c, hpcups 3.10.6',
'printer-more-info': u'http://localhost:631/printers/DESKJET-840C',
'printer-name': u'DESKJET-840C',
'printer-op-policy': u'default',
'printer-op-policy-supported': [u'authenticated',
u'default'],
'printer-resolution-default': '(unknown IPP tag)',
'printer-resolution-supported': '(unknown IPP tag)',
'printer-settable-attributes-supported': [u'printer-info',
u'printer-location'],
'printer-state': 3,
'printer-state-change-time': 1288557503,
'printer-state-message': u'ready to print',
'printer-state-reasons': [u'none'],
'printer-type': 167948,
'printer-up-time': 1288557529,
'printer-uri-supported': [u'ipp://localhost:631/printers/DESKJET-840C'],
'queued-job-count': 1,
'server-is-sharing-printers': True,
'sides-default': u'one-sided',
'sides-supported': [u'one-sided'],
'uri-authentication-supported': [u'requesting-user-name'],
'uri-security-supported': [u'none']}}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'InputSlot': u'Auto',
u'MediaType': u'Plain',
u'OutputMode': u'NormalGray',
u'PageRegion': u'A4',
u'PageSize': u'A4'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Choose device):
{'cups_device_dict': {'device-class': u'direct',
'device-id': u'MFG:Hewlett-Packard;MDL:DeskJet 840C;CLS:PRINTER;DES:DeskJet 840C;SN:CN0B71C1BWKV;',
'device-info': u'HP DeskJet 840C USB CN0B71C1BWKV HPLIP',
'device-location': u'',
'device-make-and-model': u'HP DeskJet 840C'}}
Page 7 (Printer state reasons):
{'printer-state-message': u'ready to print',
'printer-state-reasons': [u'none']}
Page 8 (Error log checkpoint):
{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd',
'BrowseRemoteProtocols': '',
'DefaultAuthType': 'Basic',
'MaxLogSize': '0',
'SystemGroup': 'lpadmin',
'_debug_logging': '0',
'_remote_admin': '0',
'_remote_any': '0',
'_remote_printers': '0',
'_share_printers': '1',
'_user_cancel_any': '0'},
'error_log_checkpoint': 80988L,
'error_log_debug_logging_set': True}
Page 9 (Print test page):
{'test_page_job_status': [], 'test_page_successful': True}
Page 10 (Error log fetch):
{'error_log': ['D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:18 +0100] cupsdReadClient: 13 POST / HTTP/1.1',
'D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:18 +0100] cupsdAuthorize: No authentication data provided.',
'D [31/Oct/2010:21:39:18 +0100] cupsdReadClient: 13 1.1 Get-Jobs 1',
'D [31/Oct/2010:21:39:18 +0100] Get-Jobs ipp://localhost/printers/',
'D [31/Oct/2010:21:39:18 +0100] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
'D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:18 +0100] cupsdReadClient: 13 POST / HTTP/1.1',
'D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:18 +0100] cupsdAuthorize: No authentication data provided.',
'D [31/Oct/2010:21:39:18 +0100] cupsdReadClient: 13 1.1 Get-Jobs 1',
'D [31/Oct/2010:21:39:18 +0100] Get-Jobs ipp://localhost/printers/',
'D [31/Oct/2010:21:39:18 +0100] [Job 2] Loading attributes...',
'D [31/Oct/2010:21:39:18 +0100] [Job 3] Loading attributes...',
'D [31/Oct/2010:21:39:18 +0100] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
'D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:18 +0100] cupsdReadClient: 13 POST / HTTP/1.1',
'D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:18 +0100] cupsdAuthorize: No authentication data provided.',
'D [31/Oct/2010:21:39:18 +0100] cupsdReadClient: 13 1.1 Create-Printer-Subscription 1',
'D [31/Oct/2010:21:39:18 +0100] Create-Printer-Subscription /',
'D [31/Oct/2010:21:39:18 +0100] cupsdCreateSubscription(con=0x2056b428(13), uri="/")',
'D [31/Oct/2010:21:39:18 +0100] pullmethod="ippget"',
'D [31/Oct/2010:21:39:18 +0100] notify-lease-duration=86400',
'D [31/Oct/2010:21:39:18 +0100] notify-time-interval=0',
'D [31/Oct/2010:21:39:18 +0100] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
'D [31/Oct/2010:21:39:18 +0100] Added subscription 9 for server',
'D [31/Oct/2010:21:39:18 +0100] cupsdMarkDirty(-----S)',
'D [31/Oct/2010:21:39:18 +0100] Returning IPP successful-ok for Create-Printer-Subscription (/) from localhost',
'D [31/Oct/2010:21:39:18 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:20 +0100] cupsdReadClient: 13 POST / HTTP/1.1',
'D [31/Oct/2010:21:39:20 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:20 +0100] cupsdAuthorize: No authentication data provided.',
'D [31/Oct/2010:21:39:20 +0100] cupsdReadClient: 13 1.1 Get-Notifications 1',
'D [31/Oct/2010:21:39:20 +0100] Get-Notifications /',
'D [31/Oct/2010:21:39:20 +0100] cupsdIsAuthorized: requesting-user-name="jan"',
'D [31/Oct/2010:21:39:20 +0100] Returning IPP successful-ok for Get-Notifications (/) from localhost',
'D [31/Oct/2010:21:39:20 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdReadClient: 13 POST / HTTP/1.1',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdAuthorize: No authentication data provided.',
'D [31/Oct/2010:21:39:23 +0100] cupsdReadClient: 13 1.1 Cancel-Subscription 1',
'D [31/Oct/2010:21:39:23 +0100] Cancel-Subscription /',
'D [31/Oct/2010:21:39:23 +0100] cupsdIsAuthorized: requesting-user-name="jan"',
'D [31/Oct/2010:21:39:23 +0100] cupsdMarkDirty(-----S)',
'D [31/Oct/2010:21:39:23 +0100] Returning IPP successful-ok for Cancel-Subscription (/) from localhost',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdReadClient: 13 PUT /admin/conf/cupsd.conf HTTP/1.1',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdAuthorize: No authentication data provided.',
'D [31/Oct/2010:21:39:23 +0100] cupsdIsAuthorized: username=""',
'D [31/Oct/2010:21:39:23 +0100] cupsdSendHeader: 13 WWW-Authenticate: Basic realm="CUPS", trc="y"',
'D [31/Oct/2010:21:39:23 +0100] cupsdCloseClient: 13',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdAcceptClient: 13 from localhost (Domain)',
'D [31/Oct/2010:21:39:23 +0100] cupsdReadClient: 13 PUT /admin/conf/cupsd.conf HTTP/1.1',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Active clients and dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdAuthorize: Authorized as jan using PeerCred',
'D [31/Oct/2010:21:39:23 +0100] cupsdIsAuthorized: username="jan"',
'I [31/Oct/2010:21:39:23 +0100] Installing config file "/etc/cups/cupsd.conf"...',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Dirty files',
'D [31/Oct/2010:21:39:23 +0100] cupsdCloseClient: 13',
'D [31/Oct/2010:21:39:23 +0100] cupsdDeregisterPrinter(p=0x20530d88(DESKJET-840C), removeit=1)',
'I [31/Oct/2010:21:39:23 +0100] Generating printcap /var/run/cups/printcap...',
'I [31/Oct/2010:21:39:23 +0100] Saving subscriptions.conf...',
'D [31/Oct/2010:21:39:23 +0100] cupsdSetBusyState: Not busy'],
'error_log_debug_logging_unset': True}
Page 11 (Locale issues):
{'printer_page_size': u'A4',
'system_locale_lang': None,
'user_locale_ctype': 'en_US',
'user_locale_messages': 'en_US'}