Can't print pdf on Legal

Wed Aug 3 06:25:43 PDT 2011

Ray Stacey wrote:

> We are running cups 1.4.7 on Solaris 10. I'm trying to print a pdf file
> from our application using the command lp -o media=Legal -d treekill2
> file.pdf. The file always prints on letter (the default) no matter what.
> I've specified other options such as -o page-ranges and these are
> honoured.
> 
> Here's a snippet from the error_log:
> D [03/Aug/2011:08:23:18 +0500] [Job 84] job-sheets=none,none
> D [03/Aug/2011:08:23:18 +0500] [Job 84] argv[0]="treekill2"
> D [03/Aug/2011:08:23:18 +0500] [Job 84] argv[1]="84"
> D [03/Aug/2011:08:23:18 +0500] [Job 84] argv[2]="rstacey"
> D [03/Aug/2011:08:23:18 +0500] [Job 84] argv[3]="PFM-B200.r01.2272802.pdf"
> D [03/Aug/2011:08:23:18 +0500] [Job 84] argv[4]="1"
> D [03/Aug/2011:08:23:18 +0500] [Job 84] argv[5]="finishings=3 number-up=1
> page-ranges=1-3 PageSize=Legal
> job-uuid=urn:uuid:1943fca7-5a72-39fa-71c1-5d5558267334
> job-originating-host-name=localhost time-at-creation=1312374198
> time-at-processing=1312374198 AP_D_InputSlot=" D [03/Aug/2011:08:23:18
> +0500] [Job 84] argv[6]="/var/spool/cups/d00084-001" D
> [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[0]="CUPS_CACHEDIR=/var/cache/cups" D [03/Aug/2011:08:23:18 +0500]
> [Job 84] envp[1]="CUPS_DATADIR=/usr/share/cups" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[2]="CUPS_DOCROOT=/usr/share/doc/cups" D
> [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[4]="CUPS_REQUESTROOT=/var/spool/cups" D
> [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[5]="CUPS_SERVERBIN=/usr/lib/cups" D [03/Aug/2011:08:23:18 +0500] [Job
> 84] envp[6]="CUPS_SERVERROOT=/etc/cups" D [03/Aug/2011:08:23:18 +0500]
> [Job 84] envp[7]="CUPS_STATEDIR=/var/run/cups" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[8]="HOME=/var/spool/cups/tmp" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[9]="LD_LIBRARY_PATH=/usr/local/ssl/lib" D
> [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[10]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin" D
> [03/Aug/2011:08:23:18 +0500] [Job 84] envp[11]="SERVER_ADMIN=root at keane" D
> [03/Aug/2011:08:23:18 +0500] [Job 84] envp[12]="SOFTWARE=CUPS/1.4.7" D
> [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[13]="TMPDIR=/var/spool/cups/tmp" D [03/Aug/2011:08:23:18 +0500] [Job
> 84] envp[14]="TZ=Canada/Eastern" D [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[15]="USER=root" D [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[16]="CUPS_SERVER=/var/run/cups/cups.sock" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[17]="CUPS_ENCRYPTION=IfRequested" D
> [03/Aug/2011:08:23:18 +0500] [Job 84] envp[18]="IPP_PORT=631" D
> [03/Aug/2011:08:23:18 +0500] [Job 84] envp[19]="CHARSET=utf-8" D
> [03/Aug/2011:08:23:18 +0500] [Job 84] envp[20]="LANG=en_US.UTF-8" D
> [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[21]="PPD=/etc/cups/ppd/treekill2.ppd" D [03/Aug/2011:08:23:18 +0500]
> [Job 84] envp[22]="RIP_MAX_CACHE=8m" D [03/Aug/2011:08:23:18 +0500] [Job
> 84] envp[23]="CONTENT_TYPE=application/pdf" D [03/Aug/2011:08:23:18 +0500]
> [Job 84] envp[24]="DEVICE_URI=socket://172.21.41.200" D
> [03/Aug/2011:08:23:18 +0500] [Job 84] envp[25]="PRINTER_INFO=HP LaserJet
> 8100 Series" D [03/Aug/2011:08:23:18 +0500] [Job 84]
> envp[26]="PRINTER_LOCATION=125 CVD 6th floor" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[27]="PRINTER=treekill2" D [03/Aug/2011:08:23:18
> +0500] [Job 84] envp[28]="CUPS_FILETYPE=document" D [03/Aug/2011:08:23:18
> +0500] [Job 84]
> envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-postscript" I
> [03/Aug/2011:08:23:18 +0500] [Job 84] Started filter
> /usr/lib/cups/filter/pdftops (PID 28269) I [03/Aug/2011:08:23:18 +0500]
> [Job 84] Started backend /usr/lib/cups/backend/socket (PID 28270) D
> [03/Aug/2011:08:23:18 +0500] Discarding unused job-state-changed event...
> D [03/Aug/2011:08:23:18 +0500] Returning IPP successful-ok for
> Send-Document (ipp://localhost:631/printers/treekill2) from localhost D
> [03/Aug/2011:08:23:18 +0500] cupsdSetBusyState: Printing jobs and dirty
> files D [03/Aug/2011:08:23:18 +0500] cupsdReadClient: 13 WAITING Closing
> on EOF D [03/Aug/2011:08:23:18 +0500] cupsdCloseClient: 13 D
> [03/Aug/2011:08:23:18 +0500] [Job 84] STATE: +connecting-to-device D
> [03/Aug/2011:08:23:18 +0500] [Job 84] Looking up "172.21.41.200"... D
> [03/Aug/2011:08:23:18 +0500] Discarding unused printer-state-changed
> event... D [03/Aug/2011:08:23:18 +0500] [Job 84] Connecting to
> 172.21.41.200:9100 I [03/Aug/2011:08:23:18 +0500] [Job 84] Connecting to
> printer... D [03/Aug/2011:08:23:18 +0500] [Job 84] Set
> job-printer-state-message to "Connecting to printer...", current
> level=INFO D [03/Aug/2011:08:23:18 +0500] Discarding unused job-progress
> event... D [03/Aug/2011:08:23:18 +0500] Discarding unused
> printer-state-changed event... D [03/Aug/2011:08:23:18 +0500] [Job 84]
> STATE: -connecting-to-device I [03/Aug/2011:08:23:18 +0500] [Job 84]
> Connected to printer... D [03/Aug/2011:08:23:18 +0500] [Job 84] Set
> job-printer-state-message to "Connected to printer...", current level=INFO
> D [03/Aug/2011:08:23:18 +0500] Discarding unused job-progress event... D
> [03/Aug/2011:08:23:18 +0500] Discarding unused printer-state-changed
> event... D [03/Aug/2011:08:23:18 +0500] [Job 84] Connected to
> 172.21.41.200:9100 (IPv4)... D [03/Aug/2011:08:23:18 +0500] [Job 84]
> Started filter pdftops (PID 28271) D [03/Aug/2011:08:23:18 +0500] [Job 84]
> Started filter pstops (PID 28272) D [03/Aug/2011:08:23:18 +0500] [Job 84]
> ATTR: marker-colors=none D [03/Aug/2011:08:23:18 +0500]
> cupsdMarkDirty(P-----) D [03/Aug/2011:08:23:18 +0500] [Job 84] ATTR:
> marker-names="Toner Cartridge HP C4182X" D [03/Aug/2011:08:23:18 +0500]
> cupsdMarkDirty(P-----) D [03/Aug/2011:08:23:18 +0500] [Job 84] ATTR:
> marker-types=toner D [03/Aug/2011:08:23:18 +0500] cupsdMarkDirty(P-----) D
> [03/Aug/2011:08:23:18 +0500] [Job 84] ATTR: marker-levels=19 D
> [03/Aug/2011:08:23:18 +0500] cupsdMarkDirty(P-----) D
> [03/Aug/2011:08:23:18 +0500] Discarding unused printer-state-changed
> event... D [03/Aug/2011:08:23:18 +0500] [Job 84] new_supply_state=0,
> change_state=ffff D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -developer-low-report D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -developer-empty-warning D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -marker-supply-low-report D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -marker-supply-empty-warning D [03/Aug/2011:08:23:18 +0500] [Job 84]
> STATE: -marker-waste-almost-full-report D [03/Aug/2011:08:23:18 +0500]
> [Job 84] STATE: -marker-waste-full-warning D [03/Aug/2011:08:23:18 +0500]
> [Job 84] STATE: -opc-near-eol-report D [03/Aug/2011:08:23:18 +0500] [Job
> 84] STATE: -opc-life-over-warning D [03/Aug/2011:08:23:18 +0500] [Job 84]
> STATE: -toner-low-report D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -toner-empty-warning D [03/Aug/2011:08:23:18 +0500] [Job 84] Page =
> 612x1008; 12,12 to 600,996 D [03/Aug/2011:08:23:18 +0500] [Job 84]
> slow_collate=0, slow_duplex=0, slow_order=0 D [03/Aug/2011:08:23:18 +0500]
> [Job 84] Before copy_comments - %!PS-Adobe-3.0 D [03/Aug/2011:08:23:18
> +0500] [Job 84] %!PS-Adobe-3.0 D [03/Aug/2011:08:23:18 +0500] [Job 84] %
> Produced by xpdf/pdftops 3.02 D [03/Aug/2011:08:23:18 +0500] [Job 84]
> %%Creator: JasperReports (PFM-B200) D [03/Aug/2011:08:23:18 +0500] [Job
> 84] %%LanguageLevel: 2 D [03/Aug/2011:08:23:18 +0500] [Job 84]
> %%DocumentSuppliedResources: (atend) D [03/Aug/2011:08:23:18 +0500] [Job
> 84] %%DocumentMedia: plain 612 792 0 () () D [03/Aug/2011:08:23:18 +0500]
> [Job 84] %%BoundingBox: 0 0 612 792 D [03/Aug/2011:08:23:18 +0500] [Job
> 84] %%Pages: 49 D [03/Aug/2011:08:23:18 +0500] [Job 84] %%EndComments D
> [03/Aug/2011:08:23:18 +0500] [Job 84] Before copy_prolog - %%BeginDefaults
> D [03/Aug/2011:08:23:18 +0500] [Job 84] Before copy_setup - %%BeginSetup D
> [03/Aug/2011:08:23:18 +0500] [Job 84] Before page loop - %%Page: 1 1 D
> [03/Aug/2011:08:23:18 +0500] [Job 84] Copying page 1... D
> [03/Aug/2011:08:23:18 +0500] [Job 84] PAGE: 1 1 D [03/Aug/2011:08:23:18
> +0500] Discarding unused job-progress event... D [03/Aug/2011:08:23:18
> +0500] [Job 84] pagew = 587.8, pagel = 983.8 D [03/Aug/2011:08:23:18
> +0500] [Job 84] bboxx = 0, bboxy = 0, bboxw = 612, bboxl = 1008 D
> [03/Aug/2011:08:23:18 +0500] [Job 84] PageLeft = 12.0, PageRight = 599.8 D
> [03/Aug/2011:08:23:18 +0500] [Job 84] PageTop = 995.8, PageBottom = 12.0 D
> [03/Aug/2011:08:23:18 +0500] [Job 84] PageWidth = 612.0, PageLength =
> 1008.0 D [03/Aug/2011:08:23:18 +0500] [Job 84] new_state=0,
> change_state=ffff D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -media-low-report D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -media-empty-warning D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -door-open-report D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -media-jam-warning D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -input-tray-missing-warning D [03/Aug/2011:08:23:18 +0500] [Job 84] STATE:
> -output-tray-missing-warning D [03/Aug/2011:08:23:18 +0500] [Job 84]
> STATE: -marker-supply-missing-warning D [03/Aug/2011:08:23:18 +0500] [Job
> 84] STATE: -output-area-almost-full-report D [03/Aug/2011:08:23:18 +0500]
> [Job 84] STATE: -output-area-full-warning D [03/Aug/2011:08:23:18 +0500]
> [Job 84] backendRunLoop(print_fd=0, device_fd=5, snmp_fd=6, addr=806e34c,
> use_bc=1, side_cb=8051f5e) D [03/Aug/2011:08:23:18 +0500] [Job 84] Read
> 8192 bytes of print data... D [03/Aug/2011:08:23:18 +0500] [Job 84] ATTR:
> marker-levels=19 D [03/Aug/2011:08:23:18 +0500] cupsdMarkDirty(P-----) D
> [03/Aug/2011:08:23:18 +0500] [Job 84] new_supply_state=0, change_state=0 D
> [03/Aug/2011:08:23:18 +0500] Discarding unused printer-state-changed
> event... D [03/Aug/2011:08:23:18 +0500] [Job 84] new_state=0,
> change_state=0 D [03/Aug/2011:08:23:18 +0500] [Job 84] Wrote 8192 bytes of
> print data... D [03/Aug/2011:08:23:18 +0500] [Job 84] Read 8192 bytes of
> print data...
> 
> 
> 
> Any ideas??

Yes, I do.
The pdftops filter of 1.4.7 which is, in fact, a wrapper for either a 
utility named pdftops or Ghostscript, determines the output page size by 
querying only the *default* page size as specified in the printer's PPD, and 
ignores the page size name as given by the job options. And as I see from 
your log messages, the default page size is letter.
I deduced this from looking into the 1.4.7 sources. If you think it should 
be verified by testing, please send me the input PDF and the PPD for 
testing, as I have a cups 1.4.6 on a SUSE 11.4 system available.

Alternatively, you may look at the "alternate pdftops filter" on the links 
page(s) at www.cups.org. The filter published there is a Perl script that 
either calls the pdftops utility (from the xpdf suite 3.02, what is what you 
have) or adobe reader, whichever is installed and set up as preferred 
utility. In either case, this filter uses the media box of the pdf file (or 
the first page, whichever is specified).

Helge