Centos 5.5 and CUPS 1.3.7

[Scott Hallenbeck]

> Scott Hallenbeck wrote:
>
> > I have noticed a lot of issues in CUPS 1.3.7 communicating with HP P3005
> > printers, causing the printer to enter and error state and reflect a
> > 40.4C02 on the screen.  This seems to happen frequently with the only way
> > to circumvent this is to clear the offending job, and power cycle the
> > printer.
> >
> > We also have a CUPS 1.1.22rc1 print server that does not create this
> > issue, so it seems to be isolated to 1.3.7 and or the drivers we are using
> > in 1.3.7.
> >
> > I am told it happens to p3005 printers that have not had a firmware
> > update. Has anyone else seen this issue?
> >
> > Is this something a correct PPD file can overcome?
> > Any recommendations?
> >
> > thank you,
> >
> > Scott
>
> Please describe how this printer is configured in your cups 1.3.7
> environment, especially post (an URL to) the PPD used and if it is driven by
> plain PostScript, hplip, or gutenprint.
>
> Helge
>

I have held off on this until I was able to troubleshoot this issue further.  At this point I was able to isolate only 1 document that was causing this issue.
We print several documents for each of course new customers, and they vary from state to state.  There is one document that is printed from a specific state that causes this issue.  All documents we print are in a pdf format including this one.  I have one of our developers looking into the difference between this document and all the others, but at this point he has not found any major differences and have tested against the minor ones with no success.

On the older server where this document has printed without fail, it seems it uses either "HP LaserJet P2015 Series Postscript (recommended)" PPD or the "HP LaserJet P2015 Series (DUPLEX)".  Both of these have been tested on the new server as well as the "HP LaserJet P3005 Postscript (recommended)" which can be found here http://hellandback.net/cups/hp-laserjet_p3005-ps.ppd

This seems to ONLY effect the p3005 and p3005d, while the p3005dn seems to print this document fine.  Also, if the p3005 or p3005d firmware is updated (from 20070424  02.03.5) then it will print this document fine as well.  However, upgrading the firmware on these printers in the field is not really an option as doing it remotely tends to brick them, and the people on location do not have the technical savvy to do it themselves.

I DID changed the PPD to the "HP LaserJet Series CUPS v1.1" and this allowed this document to print fine on all the p3005 printers, but introduced a new issue of cutting of the tops and bottoms of the documents.  It seems the only difference here is an added filter, but this caused and issue with all documents being incomplete.

Any suggestions or help would be welcomed.
Thank you,
Scott