Centos 5.5 and CUPS 1.3.7

[Scott Hallenbeck]

> Scott Hallenbeck wrote:
>
> >> Scott Hallenbeck wrote:
> >>
> >> > I have noticed a lot of issues in CUPS 1.3.7 communicating with HP
> >> > P3005 printers, causing the printer to enter and error state and
> >> > reflect a
> >> > 40.4C02 on the screen.  This seems to happen frequently with the only
> >> > way to circumvent this is to clear the offending job, and power cycle
> >> > the printer.
> >> >
> >> > We also have a CUPS 1.1.22rc1 print server that does not create this
> >> > issue, so it seems to be isolated to 1.3.7 and or the drivers we are
> >> > using in 1.3.7.
> >> >
> >> > I am told it happens to p3005 printers that have not had a firmware
> >> > update. Has anyone else seen this issue?
> >> >
> >> > Is this something a correct PPD file can overcome?
> >> > Any recommendations?
> >> >
> >> > thank you,
> >> >
> >> > Scott
> >>
> >> Please describe how this printer is configured in your cups 1.3.7
> >> environment, especially post (an URL to) the PPD used and if it is driven
> >> by plain PostScript, hplip, or gutenprint.
> >>
> >> Helge
> >>
> >
> > I have held off on this until I was able to troubleshoot this issue
> > further.  At this point I was able to isolate only 1 document that was
> > causing this issue.
> > We print several documents for each of course new customers, and they vary
> > from state to state.  There is one document that is printed from a
> > specific state that causes this issue.  All documents we print are in a
> > pdf format including this one.  I have one of our developers looking into
> > the difference between this document and all the others, but at this point
> > he has not found any major differences and have tested against the minor
> > ones with no success.
> >
> > On the older server where this document has printed without fail, it seems
> > it uses either "HP LaserJet P2015 Series Postscript (recommended)" PPD or
> > the "HP LaserJet P2015 Series (DUPLEX)".  Both of these have been tested
> > on the new server as well as the "HP LaserJet P3005 Postscript
> > (recommended)" which can be found here
> > http://hellandback.net/cups/hp-laserjet_p3005-ps.ppd
> >
> > This seems to ONLY effect the p3005 and p3005d, while the p3005dn seems to
> > print this document fine.  Also, if the p3005 or p3005d firmware is
> > updated (from 20070424  02.03.5) then it will print this document fine as
> > well.  However, upgrading the firmware on these printers in the field is
> > not really an option as doing it remotely tends to brick them, and the
> > people on location do not have the technical savvy to do it themselves.
> >
> > I DID changed the PPD to the "HP LaserJet Series CUPS v1.1" and this
> > allowed this document to print fine on all the p3005 printers, but
> > introduced a new issue of cutting of the tops and bottoms of the
> > documents.  It seems the only difference here is an added filter, but this
> > caused and issue with all documents being incomplete.
> >
> > Any suggestions or help would be welcomed.
> > Thank you,
> > Scott
>
> Well, the PPD seems to be OK and cupstestppd (from 1.3.11) does not complain.
>
> could you run the command
> cupsfilter -m application/vnd.cups-postscript -p p3005-ps.ppd in.pdf > out.ps
> where p3005-ps.ppd is the (abolute) path name of the printer's PPD as used by CUPS,
> in.pdf the offending PDF. Then post (an URL to) out.ps (or e-mail it to me at
> h dot blischke at acm dot org, if it has to be kept confidentially).
>
> Helge
>

Message sent.
Thank you.
Scott