Printer ejects only a blank page

Paul Conklin paul.conklin at cerner.com
Wed Oct 12 08:56:14 PDT 2011


actually, according to this, this printer does not support Postscript.

http://welcome.solutions.brother.com/bsc/public_s/id/us/us/en/colorlasermfc/mfc9560cdw_us/spec/index.html

> On Wed, 12 Oct 2011 06:48:36 -0700
> Matthias Apitz articulated:
>
> > Gerard Seibert wrote:
> >
> > > On Tue, 11 Oct 2011 18:12:42 -0700
> > > Paul Conklin articulated:
> > >
> > >> > I am using Cups 1.5.0 with FreeBSD-8.2/amd64. My printer is set
> > >> > up with Cups and prints a test page perfectly.
> > >> >
> > >> > The problem is if I go to print a document, say from my MUA or
> > >> > Firefox and choose the printer from the pop-up menu, only a blank
> > >> > page is ejected from the printer. Now, if I choose the "LPR"
> > >> > option the document is printed normally. The printer is on a
> > >> > wireless network and works fine from my Windows machines. On my
> > >> > FreeBSD machine, I have the computer hooked up via cable to the
> > >> > router since there is no driver available for the wireless card
> > >> > in the PC.
> > >> >
> > >> > The Cups' log file indicates that everything printed perfectly,
> > >> > even thought it obviously didn't.
> > >> >
> > >> > I have no idea how to debug this problem. It just doesn't make
> > >> > any sense.
> > >
> > >> Best guess?  One way is printing raw and the other is printing via
> > >> a ppd and transforming the job.  the printer probably doesn't
> > >> support PostScript and one job is being transformed to PCL while
> > >> the other is keeping it in postscript.
> > >
> > > Printer Information:
> > >
> > > Description:  Brother MFC-9560CDW
> > > Location:     Network
> > > Driver:       Generic PostScript Printer (color, 2-sided printing)
> > > Connection:   lpd://BRW0022587025CB/BINARY_P1
> > > Defaults:     job-sheets=none, none media=na_letter_8.5x11in
> > > sides=one-sided
> > >
> > > The printer supports both PCL6 and Postscrpt so I don't think that
> > > is the problem.
> > >
> >
> > Enable LogLevel=debug in cupsd.conf, restart cupsd and create *one*
> > such job; try to understand in the error_log what's going wrong;
>
>
> I all ready had "debug"set. There are hundreds of lines in the file.
> They seem to repeat. Anyway, when using the "LPR" option, this is what
> is printed in the log (truncated version)
>
> D [12/Oct/2011:10:08:01 -0400] CUPS-Get-Printers
> D [12/Oct/2011:10:08:01 -0400] Returning IPP successful-ok for CUPS-Get-Printers (no URI) from localhost
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
> D [12/Oct/2011:10:08:01 -0400] cupsdReadClient: 15 WAITING Closing on EOF
> D [12/Oct/2011:10:08:01 -0400] cupsdCloseClient: 15
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
> D [12/Oct/2011:10:08:01 -0400] cupsdAcceptClient: 15 from localhost (Domain)
> D [12/Oct/2011:10:08:01 -0400] cupsdReadClient: 15 WAITING Closing on EOF
> D [12/Oct/2011:10:08:01 -0400] cupsdCloseClient: 15
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
> D [12/Oct/2011:10:08:01 -0400] cupsdAcceptClient: 15 from localhost (Domain)
> D [12/Oct/2011:10:08:01 -0400] cupsdReadClient: 15 POST / HTTP/1.1
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
> D [12/Oct/2011:10:08:01 -0400] cupsdAuthorize: No authentication data provided.
> D [12/Oct/2011:10:08:01 -0400] cupsdReadClient: 15 1.1 CUPS-Get-Printers 1
> D [12/Oct/2011:10:08:01 -0400] CUPS-Get-Printers
> D [12/Oct/2011:10:08:01 -0400] Returning IPP successful-ok for CUPS-Get-Printers (no URI) from localhost
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
> D [12/Oct/2011:10:08:01 -0400] cupsdReadClient: 15 WAITING Closing on EOF
> D [12/Oct/2011:10:08:01 -0400] cupsdCloseClient: 15
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
> D [12/Oct/2011:10:08:01 -0400] cupsdAcceptClient: 15 from localhost:631 (IPv4)
> D [12/Oct/2011:10:08:01 -0400] cupsdReadClient: 15 GET /admin/log/error_log HTTP/1.1
> D [12/Oct/2011:10:08:01 -0400] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
> D [12/Oct/2011:10:08:01 -0400] cupsdAuthorize: Authorized as root using Basic
>
> Now, when using the Brother printer as set up in cups, this is what is
> shown in the log file (truncated)
>
> D [12/Oct/2011:10:05:32 -0400] CUPS-Get-Printers
> D [12/Oct/2011:10:05:32 -0400] Returning IPP successful-ok for CUPS-Get-Printers (no URI) from localhost
> D [12/Oct/2011:10:05:32 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
> D [12/Oct/2011:10:05:32 -0400] cupsdReadClient: 15 WAITING Closing on EOF
> D [12/Oct/2011:10:05:32 -0400] cupsdCloseClient: 15
> D [12/Oct/2011:10:05:32 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
> D [12/Oct/2011:10:05:33 -0400] cupsdAcceptClient: 15 from localhost (Domain)
> D [12/Oct/2011:10:05:33 -0400] cupsdReadClient: 15 WAITING Closing on EOF
> D [12/Oct/2011:10:05:33 -0400] cupsdCloseClient: 15
> D [12/Oct/2011:10:05:33 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
> D [12/Oct/2011:10:05:33 -0400] cupsdAcceptClient: 15 from localhost (Domain)
> D [12/Oct/2011:10:05:33 -0400] cupsdReadClient: 15 POST / HTTP/1.1
> D [12/Oct/2011:10:05:33 -0400] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
> D [12/Oct/2011:10:05:33 -0400] cupsdAuthorize: No authentication data provided.
> D [12/Oct/2011:10:05:33 -0400] cupsdReadClient: 15 1.1 CUPS-Get-Printers 1
> D [12/Oct/2011:10:05:33 -0400] CUPS-Get-Printers
> D [12/Oct/2011:10:05:33 -0400] Returning IPP successful-ok for CUPS-Get-Printers (no URI) from localhost
> D [12/Oct/2011:10:05:33 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
> D [12/Oct/2011:10:05:33 -0400] cupsdReadClient: 15 WAITING Closing on EOF
> D [12/Oct/2011:10:05:33 -0400] cupsdCloseClient: 15
> D [12/Oct/2011:10:05:33 -0400] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
> D [12/Oct/2011:10:05:33 -0400] cupsdAcceptClient: 15 from localhost:631 (IPv4)
> D [12/Oct/2011:10:05:33 -0400] cupsdReadClient: 15 GET /admin/log/error_log HTTP/1.1
> D [12/Oct/2011:10:05:33 -0400] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
> D [12/Oct/2011:10:05:33 -0400] cupsdAuthorize: Authorized as root using Basic
>
> They look pretty much the same to me, yet only the LPR option works.
> Remember, I can print a test page directly from CUPS however.
>
> If you would want the entire output of one such session, I will be
> happy to ZIP it up and send it to you as an attachment. It is too large
> for this list in my opinion.
>
> Any ideas?
>
>
> --
> Gerard ✌
> gerard at seibercom.net
>
> Disclaimer: off-list followups get on-list replies or get ignored.
> Please do not ignore the Reply-To header.
> __________________________________________________________________
> Idleness is the holiday of fools.
>





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