Can't get list of printer drivers after upgrade to OPENSuse 12.1

[Helge Blischke]

jeff wrote:

> Hi,
> 
> I recently upgraded my PC from OPENSuse 11.2 to OPENSuse 12.1. Now I can't
> add my printer via http://localhost:631. The printer is recognized, but it
> says "Unable to get list of printer drivers".
> 
> The printer is a EPSON Stylus C88. It worked fine with the older OPENSuse
> version. I have gutenprint installed and its website claims support for
> this printer:
> 
> jeff at C1003694-A:~/Documents> rpm -qa | grep guten
> gutenprint-5.2.7-13.1.2.i586
> jeff at C1003694-A:~/Documents>
> 
> Below I detail what I did to attempt to add this printer.
> 
> Browse to http://localhost:631 via Firefox.
> 
> I click "CUPS For Administrators" -> "Adding Printers and Classes"
> 
> I click "Printers" "Add Printer" button
> 
> It brings up window "Add Printer" and it shows my printer as one of the
> choices:
> 
> Local Printers:         EPSON Stylus C88 LPT #1 (EPSON Stylus C88)
>                         HP Printer (HPLIP)
>                         HP Fax (HPLIP)
> 
> I click the radio button next to EPSON Stylus C88 then the Continue
> button.
> 
> I brings up window "Add Printer":
> 
> Add Printer
> Name:   EPSON_Stylus_C88
> (May contain any printable characters except "/", "#", and space)
> Description:    EPSON Stylus C88
> (Human-readable description such as "HP LaserJet with Duplexer")
> Location:
> (Human-readable location such as "Lab 1")
> Connection:     parallel:/dev/lp0
> Sharing:        Share This Printer
> 
> I don't click the "Share This Printer" radio button
> I click the Continue button at the bottom
> After many seconds I get this:
> 
> Add Printer EPSON_Stylus_C88 Error
> 
> Unable to get list of printer drivers:
> 
>     Unknown
> 
> Add Printer EPSON_Stylus_C88 Error
> 
> Unable to get list of printer drivers:
> 
>     Unknown
> 
> The only thing that shows up new in /var/log/cups/error_log are a bunch of
> lines that looks like this:
> 
> W [25/Feb/2012:14:53:35 -0800] [CGI] Missing NickName and ModelName in
> /usr/share/cups/model/manufacturer-
PPDs/hp/HP_Color_LaserJet_4730_MFP.ppd.gz!
> 
> but they are all complaining about models under
> /usr/share/cups/model/manufacturer-PPDs/hp. No warnings related to my
> Epson printer.
> 
> Any clues as to how I can debug this further appreciated.
> 
> Thanks,
> 
> Jeff Haran

I suspect the make and model information returned by the (I guess) SNMP 
query does not match the printer identification string contained in the 
gutenprint database.
Try to add the printer "by hand" using the web interface.

Helge