'held for authetication'

[Jen Roidt]

> Jen,
>
> On May 18, 2012, at 8:48 AM, Jen Roidt wrote:
> > ...
> > Does anyone have any clue why print jobs are held for authentication when we have setup a valid name & Password with the printer setup in the GUI and that they work most times but then other times the printer will hold the job??? We're very frustrated.  Week four since our conversion to cups
>
> What OS/Linux distribution?
>
> How are your printers configured?
>
> ________________________________________________________________________
> Michael Sweet, Senior Printing System Engineer, PWG Chair
>
We are using RHEL version 6.  These are printers that are attached to Windows PC's.  On the pc the printer is shared with a name such as vw115dm. We set them up via the gui as smb://lp:Smb2Prnt@10.8.1.115/vw115dm.  We put in the username and password at the setup time.  Sometimes these printers will print w/not intereaction and some times they are held in the queue with the "held for authentication" in the status. We can use (as you recommended) lp -i printid -H resume to release these but the user needs to call an admin person to do this.  We've tried setting AuthInfoRequred None in the the printers.conf file per a reccomendation from Red Hat. but as soon as you send a print job it changes it back to require a username,password and gets held for sure.