[cups] gs crashes, printing fails. How to report properly?

Helge Blischke helgeblischke at web.de
Tue Mar 24 10:19:46 PDT 2015


To do further investigations, I’d suggest you do the following:
–	stop the printer via CUPS administration
–	do a test print (same as the failing job)
–	copy the /var/spool/cups/dxxxxxx-001 file (xxxxxx the job ID	
–	send me the copy to „helgeblischke at web dot de“

> Am 24.03.2015 um 12:46 schrieb Paolo Bolzoni <paolo.bolzoni.brown at gmail.com>:
> 
> I am afraid the filename is not around anymore. There are few files,
> but no-one is called 03ce45514d3fc and all of them are 0 bytes.
> 
> I have the feeling cups creates the file and deletes it.
> 
> On Tue, Mar 24, 2015 at 7:55 PM, Michael Sweet <msweet at apple.com> wrote:
>> Paolo,
>> 
>> You can do "sudo cp /var/spool/cups/tmp/... filename.ps", assuming the temporary file is still around.
>> 
>>> On Mar 24, 2015, at 5:34 AM, Paolo Bolzoni <paolo.bolzoni.brown at gmail.com> wrote:
>>> 
>>> Dear list,
>>> 
>>> My system lost the ability to print most of the files, check the cups
>>> log I can find lines like:
>>> 
>>> D [24/Mar/2015:07:58:30 +0100] [Job 12] Running command line for gs:
>>> gs -q -dNOPAUSE -dBATCH -dSAFER -sDEVICE=ps2write -sOUTPUTFILE=%stdout
>>> -dLanguageLevel=3 -r600 -dCompressFonts=false -dNoT3CCITT
>>> -dNOINTERPOLATE -c 'save pop' -f /var/spool/cups/tmp/03ce45514d3fc
>>> [...]
>>> D [24/Mar/2015:07:58:30 +0100] [Job 12] PID 15592 (gs) crashed on signal 11!
>>> 
>>> That I guess is not expected, I'd like to post this problem to the gs
>>> mailing list.
>>> It is possible to keep a copy of the spool cups file with ease?
>>> 
>>> Or should  I do something else? Thanks!
>>> 
>>> Yours faithfully,
>>> Paolo
>>> _______________________________________________
>>> cups mailing list
>>> cups at cups.org
>>> https://www.cups.org/mailman/listinfo/cups
>> 
>> _________________________________________________________
>> Michael Sweet, Senior Printing System Engineer, PWG Chair
>> 
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