[cups] Unable to print via CUPS from MacOS Sierra

[Lucian Botha]

Printer's job log.

On Wed, Oct 26, 2016 at 11:15 AM, Lucian Botha <lucianbotha at gmail.com>
wrote:

> Hi
>
> I have the attached my logs, I have set it on verbose to make sure we
> catch what ever errors might cause this. The job I'm attaching ran at 07:44
> hence the extract from that time for all files/logs. Like I explain in the
> post, we're getting to the printer and nothing prints even though we don't
> see any errors and the printers log (also attached) shows that it printed
> with success.
>
> Regards,
> Lucian
>
> On Tue, Oct 25, 2016 at 7:44 PM, Michael Sweet <msweet at apple.com> wrote:
>
>> Lucian,
>>
>> > On Oct 24, 2016, at 8:08 AM, Lucian Botha <lucianbotha at gmail.com>
>> wrote:
>> >
>> > We have a CUPS server running on Ubuntu 14.04 which has about 10 HP
>> > printers configured. We have a mix of Windows, Linux and Mac clients
>> > printing to the server flawlessly.
>> >
>> > Flawlessly, until some of the Macs were upgraded to Sierra recently.
>> Now,
>> > if a user tries to print via the server, the client behaves normally, as
>> > does cups. The job is processed through the server and the job log shows
>> > the job printed ok. However, nothing emerges out of the printer. The Mac
>> > clients can print directly to the printer using AirPrint.
>> >
>> > We had an older version of cups so we built a new 16.04 server with the
>> > latest cups, same result. We can print directly to the printer from the
>> > print server on port 9100 so that part is working ok.
>> >
>> > Is it safe to assume the problem does not lie with cups, rather with
>> MacOS
>> > 12.12? Anyone have any troubleshooting ideas?
>>
>> At this point there is not enough information to say.  You'll need debug
>> logs from both the client and server systems, and a copy of the spool file
>> that gets to the CUPS server.
>>
>> _________________________________________________________
>> Michael Sweet, Senior Printing System Engineer
>>
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>>
>
>