[cups] Unable to print via CUPS from MacOS Sierra

[Helge Blicke]

I'd first look at any logging from the 
papercut backend, especially regarding SELinux.
As CUPS is concerned, the job has
printed successfully.

Helge


> Am 26.10.2016 um 11:15 schrieb Lucian Botha <lucianbotha at gmail.com>:
> 
> Hi
> 
> I have the attached my logs, I have set it on verbose to make sure we catch
> what ever errors might cause this. The job I'm attaching ran at 07:44 hence
> the extract from that time for all files/logs. Like I explain in the post,
> we're getting to the printer and nothing prints even though we don't see
> any errors and the printers log (also attached) shows that it printed with
> success.
> 
> Regards,
> Lucian
> 
>> On Tue, Oct 25, 2016 at 7:44 PM, Michael Sweet <msweet at apple.com> wrote:
>> 
>> Lucian,
>> 
>>> On Oct 24, 2016, at 8:08 AM, Lucian Botha <lucianbotha at gmail.com> wrote:
>>> 
>>> We have a CUPS server running on Ubuntu 14.04 which has about 10 HP
>>> printers configured. We have a mix of Windows, Linux and Mac clients
>>> printing to the server flawlessly.
>>> 
>>> Flawlessly, until some of the Macs were upgraded to Sierra recently. Now,
>>> if a user tries to print via the server, the client behaves normally, as
>>> does cups. The job is processed through the server and the job log shows
>>> the job printed ok. However, nothing emerges out of the printer. The Mac
>>> clients can print directly to the printer using AirPrint.
>>> 
>>> We had an older version of cups so we built a new 16.04 server with the
>>> latest cups, same result. We can print directly to the printer from the
>>> print server on port 9100 so that part is working ok.
>>> 
>>> Is it safe to assume the problem does not lie with cups, rather with
>> MacOS
>>> 12.12? Anyone have any troubleshooting ideas?
>> 
>> At this point there is not enough information to say.  You'll need debug
>> logs from both the client and server systems, and a copy of the spool file
>> that gets to the CUPS server.
>> 
>> _________________________________________________________
>> Michael Sweet, Senior Printing System Engineer
>> 
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>> 
> <client_log.txt>
> <server_log.txt>
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