[cups] Problem with re-printing large print job

[Barton Jr, Bernard (RIS-PHL)]

For one particular large print job that kept printing until I stopped it (Job ID 8768), I get the error below regarding “Stopping unresponsive job”.   So I don’t think this has to do with a timeout for a print duration.

-Thanks


$ grep 8768 error_log | head
E [13/Dec/2017:08:05:01 -0500] [Job 8768] Stopping unresponsive job.
E [13/Dec/2017:08:06:15 -0500] [Job 8768] The printer is not responding.
E [13/Dec/2017:08:07:16 -0500] [Job 8768] The printer is not responding.
E [13/Dec/2017:08:08:15 -0500] [Job 8768] The printer is not responding.
E [13/Dec/2017:08:09:15 -0500] [Job 8768] The printer is not responding.
E [13/Dec/2017:08:11:16 -0500] [Job 8768] The printer is not responding.


On 12/13/17, 2:17 AM, "cups on behalf of Pförtsch, Franz" <cups-bounces+bbarton=signatureinfo.com at cups.org on behalf of Franz.Pfoertsch at brose.com> wrote:

    Hello,
    
    please take a look at the error log of cupsd.
    
    Maybe it is not a problem of cupsd. On some backends/client there is a printout duration defined (120sec).
    
    Is a printjob not finished during this time, the printout and the queue is stopped. This is a normal UNIX behavior.
    
    Every "good" administrator, creates a enable queue script which enables the queue and the printing starts from the beginning.
    
    This loop is working until the papertray is empty :-(
    
    Regards
    Franz
    
    -----Original Message-----
    From: cups [mailto:cups-bounces at cups.org] On Behalf Of Barton Jr, Bernard (RIS-PHL)
    Sent: Tuesday, December 12, 2017 5:39 PM
    To: cups at cups.org
    Subject: [cups] Problem with re-printing large print job
    
    I have CUPS 1.6.3 running on CentOS 7 and it happily prints out hundreds of print jobs per day.  This includes fairly large print jobs.  But on occasion, we get a large print job, which prints out partially, then reprints again repeatedly.  It will keep reprinting the job until it is cancelled.
    
    This current 490 page job printed 332 pages, then 333 pages, then 351 pages, then 353 pages, until I placed it on hold.
    
    Looking at the print job in the CUPS web interface, it indicates that there are 239 pages.
    
    However, in the spool file d08069-001, it indicates there are 491 pages:
    
    %%Pages: 491
    
    
    Any idea why CUPS thinks rthere is only 239 pages in this print job, and why it keeps reprinting the job?
    
    -Thanks
    
    
    
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