Problem Printing Webpages with Xerox Phaser 6120

[Helge Blischke]

upscope wrote:

> Helge Blischke wrote:
> 
>> upscope wrote:
>> 
>>> As Helge suggested I am opening new Thread for this problem:
>>> 
>>> Printer is connected USB, Has 768MB Memory, Postscript Level 3
>>> version 3011.045(13)
>>> 
>>> 
>>> I am having a problem with my Xerox Phaser 6120.It has been
>>> occuring since the previous version of Cups and openSUSE 11.1 (on
>>> 11.2 now) See below. It happens when I try to print a web page from
>>> Konqueror or other browser. The printer prints an error page
>>> 
>>>  "Error Status"
>>> Error Name is :syntaxerror
>>> Offending operator: )
>>> Error info string: --nostringval--
>>> VM remaining: 33486761
>>> For detailed information: Refer to PostScript Language Reference
>>> Manual. Third Addition
>>> 
>>> Then has sections with Operand Stack, Execution Stack and
>>> Dictionary Stack. Not sure how to interpret the data. Also has
>>> section Program Continuation: section. Not sure what it means
>>> either.
>>> 
>>> cups-drivers-1.3.9-4.1.x86_64
>>> python-cups-1.9.42-5.1.x86_64
>>> cups-client-1.3.11-4.2.1.x86_64
>>> python-cupshelpers-1.1.12-2.1.x86_64
>>> cups-devel-1.3.11-4.2.1.x86_64
>>> cups-libs-1.3.11-4.2.1.x86_64
>>> cups-1.3.11-4.2.1.x86_64
>>> cups-libs-32bit-1.3.11-4.2.1.x86_64
>>> 
>>> Here is the first part of PPD being used:
>>> 
>>> *PPD-Adobe: "4.3"
>>> *% Adobe Systems Printer Description File
>>> *% For "Xerox Phaser 6120 PPD"
>>> *% Copyright(c) 2004 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. All
>>> rights reserved.
>>> *% Created:     03/30/05
>>> *% Modified:    09/03/05
>>> *% Platforms:   XP/2K/Linux
>>> 
>>> *FormatVersion:         "4.3"
>>> *PCFileName:	        "xc6120p.ppd"
>>> *FileVersion:	        "0.0.7"
>>> *LanguageEncoding:	    ISO-8859-1
>>> *LanguageVersion:	    English
>>> *LanguageLevel: 	    "3"
>>> *Product:	        "(Xerox Phaser 6120 PS)"
>>> *PSVersion:             "(3011.045) 13"
>>> *Manufacturer:	        "Xerox"
>>> *ModelName: "Xerox Phaser 6120 PS"
>>> *ShortNickName: "Xerox Phaser 6120 PS"
>>> *NickName:  "Xerox Phaser 6120 PS"
>>> *AcceptsTrueType:       True
>>> *FreeVM:                "2107193"
>>> *PrintPSErrors:         True
>>> *Protocols:             BCP
>>> *ColorDevice:           True
>>> *DefaultColorSpace:     CMYK
>>> *SuggestedJobTimeOut:   0
>>> *SuggestedWaitTimeOut:  300
>>> 
>>> 
>>> printer works fine from OOo3..1.1, Other applications. Not sure
>>> what other information is needed. Let me know what I can provide.
>>> 
>>> Thanks for any suggestions.
>> 
>> As a first step, stop the printer, print something from e.g.
>> Konqueror and post (an URL to) the data file
>> (/var/spool/cups/dxxxxx-001, xxxxx the job ID with leading zeros).
>> Or mail it to me to h dot blischke at acm dot org .
>> 
>> Helge
> Sent info you requested to your personal address. Here is a copy of
> the text:
> 
> Helge: per your request I have attached the dxxxx files for the
> following webpage:
> 
> http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=83152496A5CA7304
> 
> The print request created three separate d jobs. I had to copy them to
> my Home directory which changed the owner from root:lp  640 to
> root:root 640. I changed the permissions to 666 in order to attach
> them to this email.
> 
> At this time the printer has been re enabled and job
> xeroxphaser6120-133 appears to have been transferred to the printer
> (Printer display status is processing). The other two jobs are -134
> processing since 09:30:22 AM PST and -135 is pending since 09:26:29.
> Job -133 says completed at 09:30:22. No output on printer. (See
> printer front panel display status above)
> 
> Looking at the dxxxxx files it appears only the text was sent down,
> and jobs may be hung waiting for pictures? It maybe because they are
> using frames, I went to a vmware site that was a how-to and it printed
> fine.
> 
> Sorry I had to send this direct to you, is there a free website where
> I can post files like this. I know about Imagebum but what about text
> files?
> 
>  If you need more information please let me know.
> If you cannot open them, let me know what to change.
> 
> Thanks for your help.

Well, the d00135-001 is the PDF generated from the base frame and is the 
only one that gives an error when being rendered by Ghostscript (8.64). The 
reason presumably is that the pages refer an annotations object which only 
contains en empty array.I vaguely remember that this has been an issue with 
gs for a long time (anren't sure if it conforms to the PDF spec, though), 
but Adobe reader does not complain.
The other two render fine with Ghostscript and print fine on both MacOS 10.5 
and SuSE Linux 11.1, both of which use different utilities to convert PDF to 
PostScript.

To do further analysis, it would be helpful to get the error_log (log level 
set to debug) spanning these three jobs.

Helge